This full lesson, with two companion spreadsheets (two examples of Balance Sheets) covers Statements of Financial Position for Learning Aim F. The session includes an interactive group task which involves analysing two different statements of financial position. Learners will then have the opportunity to create their own Statement of Financial Position. Please note, Adjustments are only briefly mentioned in this lesson as I have created separate lessons for; prepayments/accruals/depreciation. You will need to supplement this section with your own material or purchase these additional sessions from my TES shop. These are separate lessons due to the amount of time required to cover Adjustments.

This full lesson, with supporting case study handout, covers Situational Analysis as part of Learning Aim C of Unit 2: Developing a Marketing Campaign. Areas covered includes; SWOT analysis PESTLE analysis Identifying competitors Learners will have to apply their knowledge to a given case study and will explore each area of SWOT and PESTLE in detail. The lesson contains several tasks and links to external media. Images removed for copywrite reasons, you will need to add your own images e.g. business logos.

This lesson covers A1 Purpose of Market Research for Unit 22: Market Research. The lesson covers the following; Understanding customer behaviour Determining buying trends Investigating brand/advertising awareness Aiding new product development Investigating feasibility of entry into new markets The lesson contains links to external media and several tasks to engage learners. Images removed for copywrite reasons, you will need to add your own images e.g. business logos.

This full lesson covers C1 of Unit 6: Principles of Management on the BTEC Level 3 Business programme. Areas covered include; Human resources as a factor of production. • Labour market analyses. • Forecasting labour demand. • Sources of information available to conduct labour market analyses. • The link between business planning and human resources. • The impact of globalisation on human resource planning.

This bundle covers Learning Aim E of Unit 7: Business Decision Making. This includes; E1 - Human Resources E2 - Physical Resources E3 - Financial Resources Images removed for copywrite reasons, you will need to add your own images e.g. business logos.

This full lesson, with companion case study, covers H1 of Unit 7: Business Decision Making. The lesson covers; The key skills needed in business (problem solving, innovation, creativity, communication, thinking, teamwork) Considering alternative approaches (includes role play task) Consideration of risk (legal, reputation, financial, with case study group task) Images removed for copywrite reasons, you will need to add your own images e.g. business logos.

This full lesson covers BTEC Level 3 Business Unit 14: Investigating Customer Service A2 Customer Expectations/Satisfaction Images removed for copywrite reasons, you will need to add your own images e.g. business logos.

This full lesson covers A1: Meaning, Purpose and Terminology of the Law for Unit 23: The English Legal System for the Level 3 BTEC programme, including; Rights and duties, law and morality, law and rules. • Purpose of law, e.g. protection, upholding rights, maintaining order, delivering justice, evaluation of effectiveness of the legal system. • Differences between criminal law and civil law, purpose, remedies, punishment, parties to an action, standard of proof in criminal and civil cases. • Specific terminology used in civil and criminal cases, case names, current cases, having an impact on business

This full lesson covers A1 Customer Service in Business for Unit 14: Investigating Customer Service, including; • Definition of customer service. • Customer service roles and importance of teamwork. • Importance of following organisational rules and procedures. • Different approaches to customer service across industries need different skills and knowledge, such as: o retail shops selling tangible goods, need for detailed product knowledge and effective selling skills o offices, such as those offering a non-tangible service, either face-to-face with customers, online, written or telephone customer contact o contact centres with telephone contact with customers, time limitations o hospitality industry, such as serving skills for food or drinks Underlined sections of the slides are links to media such as videos.

This full lesson covers B1 Monitoring and Evaluating Customer Service Provision for BTEC Level 3 Business Unit 14: Investigating Customer Service, including; Using research from customers to identify improvements and monitor complaints. • Monitoring using: o customer profiles, data, e.g. types of customer, products or services provided, customer care and service o sources of information, e.g. customers, colleagues, management o methods, e.g. questionnaires, comment cards, quality circles, suggestion boxes, staff surveys, mystery shoppers, recording and sharing information. • Evaluating customer service, including: o analyse responses, e.g. level of customer satisfaction, quality of product or service, meeting regulatory requirements, balancing cost and benefits o planning for change, resolving problems/complaints.

This full lesson covers C1 Customer Service Skills and Behaviours for Unit 14: Investigating Customer Service, including; • Communication skills: o face-to-face, written, email or other electronic media, telephone o verbal, e.g. pitch and tone of voice, open and closed questions, using the telephone o non-verbal, e.g. sign and body language, listening skills o barriers to communication. • Interpersonal skills: o personal presentation approach, e.g. attitude, behaviour, hygiene, personality, conversation skills, giving a consistent and reliable response. • Behaviours, e.g. being positive, offering assistance, showing respect.

This full lesson, with companion activity, covers F2 of Unit 7: Business Decision Making. The lesson includes; The purpose of cash flow forecasts Inflows and outflows Opening and closing balances Interpreting a cash flow forecast Learners will be provided with a data set to create a cash flow forecast using Excel/Google Sheets. Learners will then make a key business decision based on the forecast.

This lesson covers F5 of Unit 3: Personal and Business Finance and covers; Trade Receivable Days Trade Payable Days Inventory Turnover

This 22 slide PowerPoint and supporting handout covers A1 of Learning Aim A for Unit 1: Exploring Business. This session covers; Ownership structures and types of liability Purpose of businesses Sectors Size of business Reasons for success Images removed for copywrite reasons, you will need to add your own images e.g. business logos.

This grid is ideal for tracking revision and confidence/knowledge with each topic.

This revision grid will help your learners keep track of their revision progress in preparation for the exam. The grid contains a green, yellow and red column so your learners can indicate their level of confidence with that topic, helping them to guide their own revision to areas in which they are struggling with. Please feel free to visit my TES Shop to see other resources to take the stress out of planning this unit. Thank you for downloading and viewing, I hope this resource if of value to you.

This interactive glossary supports learners studying business finance on programmes such as BTEC Level 3 Business.